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Solution Manager 7.2 Local Installation Failed

We are performing a local installation of Solution Manager 7.2 with SWPM (SWPM10SP18). The Server Operating System is Windows Server 2008 R2. SAP Kernel 7.42. Database is Sybase ASE Installation package used is "51050949".

I run the installation with a user belongs to "Administrators" group.

The Prerequisite check has been performed successfully without error. However, the installation failed during the database installation phase.

I found in the sapinst_dev log file the following errors:

  • Property 'SYSLIB_LOCKING_MODEL' is not available
  • Account uid="S-1-5-32-544" does not exist.

Also, I have performed Windows and Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package updates according to the note 2031343. I also verified the integrity of SAP ASE installer image.

After the updates and server restarted, the issue stays the same.

Do you have any idea how to troubleshoot the problem?

I would be grateful for any feedback.

Best regards,


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