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Solution Manager 7.2 Local Installation Failed

We are performing a local installation of Solution Manager 7.2 with SWPM (SWPM10SP18). The Server Operating System is Windows Server 2008 R2. SAP Kernel 7.42. Database is Sybase ASE 16.0.02.04. Installation package used is "51050949".

I run the installation with a user belongs to "Administrators" group.

The Prerequisite check has been performed successfully without error. However, the installation failed during the database installation phase.


I found in the sapinst_dev log file the following errors:

  • Property 'SYSLIB_LOCKING_MODEL' is not available
  • Account uid="S-1-5-32-544" does not exist.

Also, I have performed Windows and Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package updates according to the note 2031343. I also verified the integrity of SAP ASE installer image.

After the updates and server restarted, the issue stays the same.

Do you have any idea how to troubleshoot the problem?

I would be grateful for any feedback.

Best regards,

Duy

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