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Former Member
Apr 15, 2010 at 08:51 PM

Error installing BO XIR2/SP3

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I am trying to do a basic install of BO XI R2 SP3 and it is failing for a specific server continually. I have done this a million times before but never had this issue...can someone help?

1. Installed BO XI R2 SP2 on W2K3 R2 Standard Edition

2. Ran Service Pack 3 on top of the base install

When doing #2, it is giving me an error right away saying:

"BusinessObjects XI R2 Service Pack 3 was interrupted before your new software was fully installed. You can rerun this installation at another time to complete the setup of the software." 

I can see a lot of stuff in the install log file, but nothing that helps. This is what it ends with:

=== Logging stopped: 4/15/2010  16:48:26 ===
MSI (c) (14:60) [16:48:26:019]: Note: 1: 1708 
MSI (c) (14:60) [16:48:26:019]: Product: BusinessObjects XI R2 Service Pack 3 -- Installation operation failed.

MSI (c) (14:60) [16:48:26:065]: Grabbed execution mutex.
MSI (c) (14:60) [16:48:26:065]: Cleaning up uninstalled install packages, if any exist
MSI (c) (14:60) [16:48:26:081]: MainEngineThread is returning 1602
=== Verbose logging stopped: 4/15/2010  16:48:26 ===