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Former Member
Apr 15, 2010 at 07:18 PM

Database error when trying to view Crystal Report from InfoView

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I am receiving the following error when I try to view or run a Crystal Report from the InfoView. The report is based on an SAP InfoSet.

"Failed to load database information."

The report data can be refreshed with no trouble from within the Crystal Reports designer on my local machine, but the error occurs after it is published to the InfoView. The same error appears when trying to import into Excel using LiveOffice.

Server details:

-Edge 3.1

-Windows 2003 64-bit

-SAP Integration kit installed

Local Crystal Reports machine details:

-Windows XP

-SAP Integration kit installed

-Crystal Reports 2008

My steps to troubleshoot so far:

-Checked Database Logon details in CMC for the report. Username and password are entered correctly.

-Cycled all CrystalReports background services off and on again from the CMC

-Rebooted server

Have I missed anything? Any help would be appreciated.