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Former Member
Apr 15, 2010 at 02:32 PM

Business partner in Service Desk

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Hi everyone

My 1rst question:

I am making the configuration of service desk in solman, i have several Business Partners (BP) with different functions defined in solman (sold-to-party, contact person, mesg processor, mesg creator...)

In IBASE and IBASE Component i created, i assigned already the organization as BP with function sold-to-party to all IBASE components. My question is: do i need to assign also the others BP (mesg processor, mesg creator, contact person, employee responsible) to the created IBASE components?

My 2nde question:

Do i need to create sales organization unit even if the product i'm offering to my SAP customers is service product?

thanks for your answer