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Former Member

SLF1 to ZLF1

Hi experts,

Has anyone tried to change the ABA message that is created from satellite systems SLF1 to ZLF1 ?.

Thank you for your attention,

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1 Answer

  • Best Answer
    Apr 22, 2010 at 01:46 PM


    What is the purpose of this change? Usually the greater part of the functionality that customers change in a Service Desk message is in the CRM message SLFN or SIVA.

    If it is any indication, I have supported Service Desk for over a year and a half and I never saw that configuration you mention.

    Best regards,

    Miguel AriƱ

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    • Former Member Former Member


      We made all the necessary settings and copied SLF1 to ZLF1. And it works correct, when we send the message from, for example, 300 client (satellite) to 500 client (Solution Manager) within the same system PRD.

      But when we send messages from another system SSM to 500 client PRD we get the SLF1 notification instead of ZLF1. Which settings is necessary in addition?

      Thank you