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Former Member
Apr 15, 2010 at 10:02 AM

Account Management->Account->More->Fact sheet not being shown as option

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When we login into the UI as certain user they are able to go into Account Management->Account, then display a particular account and once the information is displayed they can click on the [More] button to see an option to display the Fact Sheet.

I have set the same Roles/profiles that this user has in SU01 to my login account, but still I do not get to see the [More] button when trying the same thing. I have re-checked my Roles/Profiles in SU01 and there are definately the same.

I had a quick look in CCOPA_CRM and can't immediately see anything there.

Has anyone encountered this problem before. It's infuriating as this a certain login account always displays this option, but I can not get my own login account to have the same functionality.

Can anyone spare me insanity and suggest a reason for this problem.

Jason

Edited by: Jason Stratham on Apr 15, 2010 12:02 PM