Error while trying to get the IBase in Interaction Record

We are trying to bring the Ibase component in the Interaction Record and Activity, for that in UI configuration we have enabled the

Ibase and Component field. Once the enter the Ibase id and press enter we are getting the following Short dump.

"An error occured during event processing in view BTSHeader.htm1 of &2 &3"

An exception has occurred

CX_CRM_CIC_PARAMETER_ERROR- Entry parameter ES_KEY of method CL_CRM_GENIL_CONTAINER_OBJECT->GET_KEY contains value , which is not allowed

Method: CL_CRM_GENIL_CONT_SIMPLE_OBJ=>IF_GENIL_CONT_SIMPLE_OBJECT~GET_KEY

Source Text

Row:37