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Former Member
Apr 14, 2010 at 10:39 AM

Characters in PDF document (attachment) appear as garbage characters

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Dear All,

I have an issue regarding attachments that come with requests from customers logging in to the CRM system via E-Service. On doing so, he attaches documents which also includes 'Arabic' characters.

The attachment is downloaded via the worklist item, but those characters, in Arabic, do not appear as entered but as garbage entries. Rest of the data (in English) appears fine.

Any proposed solutions please ?

BR.