Below issues. explain
When an invoice reached the dunning level 3, it should stay on level 3 till the payment of this invoice is done u2026
Today it is not the case.
If we register a partial payment on this account, the dunning level changes and become again 2.
See example customer 10097371
On 31/8 we sent a dunning letter level 3, total amount due 781.94 u20AC
Inv 220073663 741.94
Inv 220067172 349.74
Part payment - 309.74
On 16/11 we received another partial payment for 150 u20AC
In the dunning run dd 23/11, there was a level letter 2 for this customer while it was already in level 3 before and had to stay
on level 3 till the total payment of these invoice
Inv 220073663 741.94
Inv 220067172 349.74
Part payment - 309.74
Part payment - 150
In the dunning run dd 7/12, the level was upgraded to 3