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Former Member
Apr 13, 2010 at 04:06 PM

dunning

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Below issues. explain

When an invoice reached the dunning level 3, it should stay on level 3 till the payment of this invoice is done u2026

Today it is not the case.

If we register a partial payment on this account, the dunning level changes and become again 2.

See example customer 10097371

  • On 31/8 we sent a dunning letter level 3, total amount due 781.94 u20AC

Inv 220073663 741.94

Inv 220067172 349.74

Part payment - 309.74

  • On 16/11 we received another partial payment for 150 u20AC

  • In the dunning run dd 23/11, there was a level letter 2 for this customer while it was already in level 3 before and had to stay

on level 3 till the total payment of these invoice

Inv 220073663 741.94

Inv 220067172 349.74

Part payment - 309.74

Part payment - 150

  • In the dunning run dd 7/12, the level was upgraded to 3