Syclo Agentry Server not able to connect SAP ECC

[former_member599796]

Hi Team,

I have installed Syclo Agentry Server 5.2.8.7 version in Win Server 2008 and I have given SAP backend details in Java.ini. I am getting below error when I start the server from Agentry Cmd.

We have release the ports between SAP box and Syclo Server.

01/04/2019 12:56:49, 0, 0, 0, Thr 3684, New files opened events.log, messages.log
01/04/2019 12:56:49, 0, 0, 2, Thr 3684, System Startup
01/04/2019 12:56:49, 0, 0, 18, Thr 3684, Memory: page: 4729815040/6548107264, phys: 2787876864/4040785920, virtual: 8796020678656/8796092891136
01/04/2019 12:56:49, 0, 17, 14, Thr 3684, ANGEL Front End v5.2.8.7
01/04/2019 12:56:49, 0, 0, 2, Thr 3684, Loading the Agentry Server's public/private key for password exchanges.
01/04/2019 12:56:49, 0, 0, 2, Thr 3684, Key pair loaded successfully.
01/04/2019 12:56:49, 0, 1, 4, Thr 3684, Agentry v5.2.8.7
01/04/2019 12:56:54, 1, 20, 18, Thr 3684, JAVA EXCEPTION CAUGHT: com.syclo.agentry.AgentryException: RFC_ERROR_COMMUNICATION Connect to message server failed
Connect_PM MSHOST=XX.XXX.XX.XX, R3NAME=PIS, GROUP=PUBLIC LOCATION CPIC (TCP/IP) on local host
ERROR partner not reached (host XX.XXX.XX.XX, service sapmsPIS) TIME Fri Jan 04 12:56:54 2019
RELEASE 640
COMPONENT NI (network interface)
VERSION 37
RC -10
MODULE nixxi_r.cpp
LINE 8724
DETAIL NiPConnect2
SYSTEM CALL SiPeekPendConn
ERRNO 10061
ERRNO TEXT WSAECONNREFUSED: Connection refused
COUNTER 1 01/04/2019 12:56:54, 0, 20, 150, Thr 4168, Loading Production application definitions using file "S4SAPWM-v1-0-0-app"
01/04/2019 12:56:54, 0, 20, 152, Thr 4168, Loading Production application definitions for default localization
01/04/2019 12:56:54, 0, 0, 30, Thr 1320, Admin client XX.XXX.XX.XX:58678 authenticated successfully.
01/04/2019 12:56:54, 0, 0, 27, Thr 1320, Admin client XX.XXX.XX.XX:58678 has connected

[isaias_freitas · Accepted solution]

Hello Anil,

The error message says:

ERRNO TEXT WSAECONNREFUSED: Connection refused

Confirm that the definition of the service "sapmsPIS" is correct at the "services" file, at the server where the Syclo Agentry is running.

On Windows, that file is located at "C:\windows\system32\drivers\etc".

On Linux/UNIX, at "/etc/services".

When I say "correct" I mean the correct TCP port number (36xx).

If the definition on the services file is correct, then something is blocking the connection from the Syclo Agentry server to the SAP server on port 36xx.

Another option is that the incorrect SAP hostname/IP was used. Confirm that the hostname/IP that is used is from the SAP PIS server where the Message Server process is running.

Regards,

Isaías

[former_member599796]

Thanks Sriram / Isaias,

Discussed with Basis team and they provided new port number and its working fine.

[Sriram2009]

Hi Anil.

1. Is it in either same or different network, but both system either by host name or IP should have communication.

2. From windows 2008 server are you able to ping the SAP ECC CI?

3. Follow the steps as mentioned by Mr. Isaias.

Regards

Sriram

[Sriram2009]

Hi Anil.

On windows 2008 server check the firewall settings and Antivirus software blocking IP?

BR

SS

[former_member599796]

Hi Sriram,

Thanks for response on ticket.

Is it required to check if both SAP ECC and Syclo Server in same network (Client N/W).