SAP BCM intergration with SMS

1. Is there any prerequisites for SMS server to intergrate with SAP BCM? We have only SMS Server supports java/.net based interface here.

As I know, SAPConnector supports SMS SMTP Server. How about BCM? Will a middle ware needed to support ICI?

2. SAP BCM supports standard CAD of SAP Interaction center, right?

Thanks for your click and any advices,

HB

Edited by: Haibin Liao on Apr 12, 2010 8:56 PM