EVDRE Access Issue Post Upgrade from BPC 5.1 SP3 to BPC 7.0 SP6

[former_member447983]

Greetings,

Recently upgraded from BPC 5.1SP3 to BPC 7.0 SP6. Experiencing some strange behavior regarding the ability to send data to BPC from an EVDRE. Both users are part of the same secuity team, thus have the same security in both versions. However, one is able to send data to BPC 7.0 SP6 for a specific input template while the other recieves a message "There is no data to refresh." This message is not encountered in BPC 5.1 SP3.

The strange thing is that the user who receives the "there is no data to refresh" is able to rebuild the input template ad hoc and send data to BPC

I have reviewed security, cleared the cache on the user's machine. I had the user with this issue log onto the app server; she encountered the same behavior regarding this template. Also tested a seperate input template in another application, this issue did not occurr.

Any ideas would be greatly appreciated.

Regards,

Greg Lakin

[PatrickFavre]

Hi,

Did you check the current view?

I mean, this message is coming up when you try to send PERIODIC data in a YTD application, or the opposite.

First check that the current view is well set for measures dimension in both cases.

Then, did you try to save this input schedule again in version 7 with an Admin user?

Hope this helps.

Best Regards,

Patrick

[former_member447983]

Patrick,

Thanks for the quick response.

In both cases, the current views were the same for both users, the application is periodic current view set to periodic, and both users are part of the admin group.

I have had the admin rename the input template and save, still encounter the "no data to refresh" message.

Regards,

Greg Lakin

[i045436]

Hi, n

From your description it looks like the problem si more related to that specific user. Please try to reprocess the security for that user. Then go on file server and go into <appset>/<application>/<private publication>/<user name> and delete appinfo.zip.

Other idea can be related to the excel cache, but I don;t know why is not working for this specific user. You can try to save it in a new template as Patrick indicated.

You can try also clear local application information from admin client or try from other machine using the same client.

Hope this can hekp you,

Mihaela

[former_member447983]

HI Mihalea,

what will deleting <appset>/<application>/<private publication>/<user name> appinfo.zip accomplish?

Thanks for your help.

Regrds,

Greg Lakin

[i045436]

Hi,

This is the archive with the local information downloaded on the client side. If you delete it, it will be recreated it when th euser login first time.

Best regards,

Mihaela