I'd like to know, weather it's possible to jump to the particular satellite system from a service message (CRMD_ORDER) in SAP standard.
My assumption was that the following action would be sufficient.
Application actionprofile: SDHF_ACTIONS
Processing: methodcall: HF_EXECUTE_ACTION
Processing parameter: ACTION_ID = NAVIGATE_SYS
But somehow it doesn't work, instead the system shows this error message: "The action & was performed immediately."
What's wrong? Is that possible at all?
I would appreciate every hint, because it would really improve the acceptance of the SolMan service desk.