Web Intelligence Document Freezing

[Former Member]

Hello everyone,

I hope someone could help me solve this issue.

I open a new Web Intelligence document, select the required universe on which to build my document,

it starts loading for a couple of minutes and then freezes.

this issue appeared just yesterday, before that i was able to work just fine & I'm wondering what could cause

this freezing issue.

Even if i try to open an existing report, it also freezes on loading.

Any suggestions would be highly appreciated.

Thanks.

[former_member793810 · Accepted solution]

Is it happening to every one?

Have you checked your Java?

I will also suggest checking your Service Pack and Fix Pack to see if they are updated.

I had similar issue when every thing was updated but web service was not responding. I restarted web services and I rebooted the server and got issue resolved.

Bashir Awan

[Former Member · Accepted solution]

Hi Bashir,

Thank you for your reply.

I did exactly as you said, restarted the web service and rebooted the server and the problem is solved.

Thank you