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Error Job REFRESH_ADMIN_DATA_FROM_SUPPORT - Business Partner error

Hello gurus,

System: Solution Manager 7.0 Ehp1 SPS22 (win 2008 + SQL Server 2005)

The problem is... I've been setting up the service desk for VAR option. We, our company, are VAR and the main goal for this configuration is link our own solution manager with our customers in order that they can send some messages to us asking for help. This type of service as you, is the Service Desk for VAR which runs on solution manager system.

So in this point, we are in phase of configuration of customer numbers and system numbers of all systems that customers have in your landscape.

We´re faccing with a problem about JOB - REFRESH_ADMIN_DATA_FROM_SUPPORT - the job that collects information from SAP Marketplace of customers. And this job log have some error, namely we couldn´t create a Business Partner which are necessary further for maintenance business partner (tcode BP) and for IBASE generate!

As you see in following image we have that error after that job runs:

09.04.2010 22:01:01 Business partner for customer number 813324 could not be created                     AI_SC_EN         137

For your information, the customer number for our customer is 813324 and our customer number is 891916!

I already check some view/tables, such the tables V_AIINSNRS ; V_AISAPCUSTNOS and also the tcode AISUSER, and they seems to me well.

Can you help me how can I solve that error.. on job!???

Best regards,

João Dimas - Portugal

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1 Answer

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    Former Member
    Apr 09, 2010 at 10:32 PM

    Try to update note 1023598 to the lastest version. Also, please check if the following note is applicable:

    1350853 Business partner customer is not created

    Then, wait for the next execution of job REFRESH_ADMIN_DATA_FROM_SUPPORT and check if the issue remains.

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