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Recommended priority into priority

Nov 29, 2016 at 11:00 AM

53

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Hello experts,

I hope that someone can clarify me one detail of using "Define Impact/Urgency/Recommended Priority" customizing for SMRQ transactions. I read in spro documentation for this point of customizing "...you define the impact, urgency, and recommended priority levels that you can assign to a transaction, for example, an incident, problem, or request for change.". Is this list limited by mentioned transactions or it works for other types as well?

Let me share my doubts regarding working this customizing for SMRQ. I'm trying to put in read-only field //BTADMINH/PRIORITY recommended value of the priority. That works fine for SMIN without any additional code corrections, but not for SMRQ. So, I suppose that we cannot bypass the value determined by the customizing to SMRQ as well as for SMIN.

Am I right? Did someone set priority (not recommended priority) using this setting?

Regards,

Artem

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