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Former Member

How to guide for knowledge article / knowledge database

Hello,

is there a kind of How to guide for knowledge article / knowledge database available?

We are on CRM 7.0 and i´m facing some issue with the search for knowledge articles.

Thank you

Best regards

Manfred

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1 Answer

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    Former Member
    Apr 13, 2010 at 08:21 AM

    Hello,

    any tipps, links, help?

    Thanks

    Kind regards

    Manfred

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    • Former Member Former Member

      Hello Drabas,

      Great step by step instructions, I'm curious if the KA can use the SDB knowledge base?

      In one of my CRM boxes I get this error when I try to use the SDB in the knowledge search =

      TREX error Index does not exist;index=saf:crq_210_kaen in knowledge search

      But in another box in "Name and Configure Knowledge Base" I created a KA knowledge base and I have no issues using search in

      CRM 7.0.

      I find alot of documentation that seems like it conflicts.

      Thanks,

      Glenn