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Former Member
Apr 08, 2010 at 11:17 PM

CRM Genesys CAD Integration

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Hi All,

We are using CRM 7.0 and Genesys contact center solution. We are looking to collect CAD data.

Can someone please provide overview of the various activies involved in getting the CAD data across to CRM and using it search BP. Step by step procedure will be much appreciated.

Thanks.

Regards