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Former Member
Apr 08, 2010 at 11:07 PM

CRM Genesys CAD Query

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Hi All,

We have a CRM 7.0 Genesys CTI/IVR collecting CAD data e.g Contract Number.

Based on the contract number we want the CTI to authenticate the caller eg by asking the PIN and veryfiying this against the stored PIN in CRM.

How do I go about doing this? If you can provide detailed steps that will be much appreciated.

Regards

Sam