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Former Member
Apr 08, 2010 at 06:16 PM

How make ERMS mail form avail as a std response 7.0


I have the mail form created in CIC Manager, in the ERMS email response I can find the form in the search and insert it.

I just want mail form to be in the std response so the agent does not have to do a search for it each time.

Is this doable?

I'm not trying to make it default in the email response automatically but just easier for the agent to find it without going to "More" and doing a search each time.