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work item is either in process or already processed by processor. kindly refresh the work list

Nov 29, 2016 at 09:59 AM

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Hi Experts,

We have open the Work items in SAP Portal Universal Work List ( UWL) getting below the error

work item is either in process or already processed by processor no current processor. kindly refresh the work list

Kindly Suggest.

Thanks

Srinivas

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1 Answer

Armando Zaro
Nov 29, 2016 at 06:24 PM
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Hi Srinivas

Probably in the meantime before the user opened the work item, it happened to be the case that the user is no longer a valid processor. Either because some other user processed the task in the meantime, or because from workflow perspective somehow the authorization was revoked from the user, making the user no longer a possible agent for such task.

You could perhaps check on SWIA transaction at the corresponding ABAP system, and by informing the External Item ID which you can get in the UWL by enabling the UWL Support Information (see KBA 1532883 for that). After enabling the UWL Support Information, look at the value of External Item ID which is displayed in the UWL Support Information (below the worklist).

Take that item ID and inform as the input for transaction SWIA. Hit the Execute button, and select the resulting item.

Hit Shift + F10, the shortcut for checking the currently assigned agents. Eventually the task is completed, or else the user is not longer a valid agent.

Kind regards,
Armando Zaro

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