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Former Member
Apr 07, 2010 at 10:24 PM

Live Office XI R2: Error connecting to Crystalreports.com

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When trying to perform "Insert" --> "Crystal reports content" using Live Office XI R2 from within a new Excel 2007 workbook, the following error is given:

"Object reference not set to an instance of an object". The CR content resides in Crystalreports.com. I have confirmed that the credentials and settings are correct by performing this action successfully on another pc. The error occurs immediately after entering credentials and clicking OK. The message "Validation Succeeded" appears on the credentials window which I believe indicates that the web services URL is correct.

Can anyone offer any insight into what this error may be referring to or possible solutions?

thank you