Deleting WEB UI message via background job

[Former Member]

Hi Experts,

I have a scenario where i want to remove/prevent an error message from CRM WEB UI via a background job. A background job is running continuouly checking for a particular condition. If that condition is satisfied, then the message should not appear on the UI. Message comes automatically and we do not have control on that.

My doubt is:-

a) Is such a thing possible technically?

b) If yes, what should be the approach?

c) If no, what should be the workaround/alternate approach for this scenario?

Please provide me some pointers on this as i am really stuck now.

Thanks and Regards,

Rohit

[former_member189678]

Rohit,

could you send more details as to which scenario the Messages are coming? It would be good to know whether they are coming from Ui or from the genil Layer?

Regards,

Harshit

[Former Member]

Hi Harshit,

Thanks for your response. Well, i am yet to find out from where this message is coming. The scenario is CTI and the message comes when an incoming call comes and agent is working on any transaction in ready mode. At that time, a message comes on the UI asking the agent to end current interaction before beginning a new interaction. I am sure this message is not coming from WEB UI or BOL/GENIL layer.

Thanks and Regards,

Rohit

[Former Member]

Hi Rohit,

I think you can delete the message from the message log using FM CRM_MESSAGES_DELETE.

Anyhow you can trace the message by keeping a break point in CRM_MESSAGE_COLLECT FM.

Regards,

Masood Imrani S.

[Former Member]

This can to be handled by CTI vendor. CTI should only route the call to SAP when the agent is available for next call.