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Audit Management - Reset the Completed System Status of a CAPA?


Does anyone know if there is a way to reset the system status of "Completed" for a Corrective/Preventive Action in Audit Management? We have users who have erroneously set this status and can no longer edit their actions. The "Undo" button does not offer any options under this circumstance.

Thanks in advance,


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1 Answer

  • Sep 24, 2010 at 02:04 PM

    We have solved the issue by temporarily opening up the "Completed" status to allow for the deletion of these actions. In this way the users can recreate new ones that can be edited. The system status of "Completed" has been further restricted from use using User Status Profile settings so that this situation does not recur.

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    • Former Member Cristin Charbonneau

      Hi Cristin,

      Yes I saw this option, in one of the forum I have search. Will try this to our system, hope it works for us. But this is really a helpful one. Thanks a lot. Will update you if we succeed. 😊