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Audit Management - Reset the Completed System Status of a CAPA?

cristin_charbonneau
Participant
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Hi.

Does anyone know if there is a way to reset the system status of "Completed" for a Corrective/Preventive Action in Audit Management? We have users who have erroneously set this status and can no longer edit their actions. The "Undo" button does not offer any options under this circumstance.

Thanks in advance,

Cristin

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Answers (1)

Answers (1)

cristin_charbonneau
Participant
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We have solved the issue by temporarily opening up the "Completed" status to allow for the deletion of these actions. In this way the users can recreate new ones that can be edited. The system status of "Completed" has been further restricted from use using User Status Profile settings so that this situation does not recur.

ryan_lazaro3
Participant
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Hi,

We are also facing same issue on it. Would you be able to elaborate or give us some details on how you have done it, to made able to change some information to a Completed CA?

thanks.

Ryan

cristin_charbonneau
Participant
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Hi Ryan.

We opened up the System Status "AM03 Completed" temporarily (transaction BS22) to allow the CAPAs to be deleted in the system. Once they were deleted we closed this system status back down to what it was originally. The users then recreated their CAPAs.

We further modified our user status profile for CAPAs to restrict the users from being able to complete the CAPA (among other transactions they wanted prevented). In this way they remain editable.

I hope this helps.

Cristin

ryan_lazaro3
Participant
0 Kudos

Hi Cristin,

Yes I saw this option, in one of the forum I have search. Will try this to our system, hope it works for us. But this is really a helpful one. Thanks a lot. Will update you if we succeed.

Regards,

Ryan