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Former Member
Apr 06, 2010 at 04:14 PM

Method not found: Void Crystal decisions.reportappserver

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I have a customer that is using crystal runtime (11.5) through our applicaiton.

One user can run, view and print ALL reports

One user can run, view and print reports that have NOprompts i.e, date ranges

However, if that same user tries to run a report that has a prompt it immediately throws up this error:

Method not found: "Void Crystaldecision.ReportAppserver.ReportDefModel.ISCRPromptingRequestInfo.set_RequestOptions(CrystalDecsions.ReportAppServer.DataDefModel.PropertyBag)'.

I have googled researched and can not find much info on the error message.

Since one user has no issues and one user does, I'm assuming it's enviromental ie. permissions, needed .dll is corrupted.

We have had the user log into their pc with full local administrator rights. Same results, can run the reports with no prompts, cannot run reports with prompts.

From what I can see the needed 11.5 crystal .dll are located in:

C:\Program Files\Business Objects\Common\3.5\bin

I did notice that their are older 8.5 crystal .dll in the C:\Windows\System32

However, the user that is not having an issue also has the 8.5 .dll's in that location as well.

User's O/S: XP SP3