Method not found: Void Crystal decisions.reportappserver

[Former Member]

I have a customer that is using crystal runtime (11.5) through our applicaiton.

One user can run, view and print ALL reports

One user can run, view and print reports that have NOprompts i.e, date ranges

However, if that same user tries to run a report that has a prompt it immediately throws up this error:

Method not found: "Void Crystaldecision.ReportAppserver.ReportDefModel.ISCRPromptingRequestInfo.set_RequestOptions(CrystalDecsions.ReportAppServer.DataDefModel.PropertyBag)'.

I have googled researched and can not find much info on the error message.

Since one user has no issues and one user does, I'm assuming it's enviromental ie. permissions, needed .dll is corrupted.

We have had the user log into their pc with full local administrator rights. Same results, can run the reports with no prompts, cannot run reports with prompts.

From what I can see the needed 11.5 crystal .dll are located in:

C:\Program Files\Business Objects\Common\3.5\bin

I did notice that their are older 8.5 crystal .dll in the C:\Windows\System32

However, the user that is not having an issue also has the 8.5 .dll's in that location as well.

User's O/S: XP SP3

[former_member11696 · Accepted solution]

Moved to .NET SDK forum

Edited by: Don Williams on Apr 21, 2010 12:58 PM

[former_member183750 · Accepted solution]

Use the [Modules|https://smpdl.sap-ag.de/~sapidp/012002523100006252802008E/modules.zip] utility to compare dlls loading on the two systems.

Ludek

Follow us on Twitter http://twitter.com/SAPCRNetSup

[Former Member · Accepted solution]

Thank you, I will work with the customer to run the module.exe on both pc and report back on the findings.

[former_member208657 · Accepted solution]

I found a related issue that threw the same error. In this case it had to do with installed the Crystal .NET assemblies for 1.1 framework instead of the 2.0. I suggest you have a look at the C:\windows\assembly directory and see if you have the 11.5.3300 or 11.5.3500 assembly file for CrystalDecisions.CrystalReports.Engine. If you have the 11.5.3300 that means you have installed the 1.1 framework and it may not work correctly if your site is configured for the 2.0 framework.

Method not found: 'Void CrystalDecisions.ReportAppServer.ReportDefModel.ISCRPromptingRequestInfo.set_RequestOptions                                         
(CrystalDecisions.ReportAppServer.DataDefModel.PropertyBag)'" 

1. What .NET framework are you using on the system?

2. How did you install the Crystal Reports .NET SDK for XI R2?