SHARED_MEMORY_NOT_AV

[Former Member]

ı get error SHARED_MEMORY_NOT_AV in the EWA . can you help me for error .

[Former Member · Accepted solution]

Please refer to this [EWA report |;

[Former Member · Accepted solution]

3.3 Service Preparation

System NEC is not fully prepared for service delivery.

Rating Performed Check

ST-PI and ST-A/PI Plug-Ins

Service Preparation Check (RTCCTOOL)

Service Data Control Center

Missing Function Modules

Errors in Data Collection

SAP OS Collector

Workload Monitor (ST03)

For a detailed analysis, see the checks below.

For general information about service preparation, see SAP Notes 91488 and 1172939. Make sure all functionalities mentioned in these SAP Notes are up-to-date, in particular the connections, collectors, and service tools.

SAP Solution Manager is recommended for the delivery of SAP Support remote services. For more information, see SAP Note 1170668 .

3.3.1 Errors in Data Collection

The following exceptions were raised during data collection:

Host Function Name Exception

NAKSANDAPP1 GET_FSYS_SINGLE SHARED_MEMORY_NOT_AV

NAKSANDAPP2 GET_FSYS_SINGLE SHARED_MEMORY_NOT_AV

NAKSANSAPAPP2 GET_FSYS_SINGLE SHARED_MEMORY_NOT_AV

NAKSANSAPDB1 GET_FSYS_SINGLE SHARED_MEMORY_NOT_AV

NAKSANDAPP1 GET_MEM_ALL SHARED_MEMORY_NOT_AV

NAKSANDAPP2 GET_MEM_ALL SHARED_MEMORY_NOT_AV

NAKSANSAPAPP2 GET_MEM_ALL SHARED_MEMORY_NOT_AV

NAKSANSAPDB1 GET_MEM_ALL SHARED_MEMORY_NOT_AV

NAKSANDAPP1 GET_CPU_ALL SHARED_MEMORY_NOT_AV

NAKSANDAPP2 GET_CPU_ALL SHARED_MEMORY_NOT_AV

NAKSANSAPAPP2 GET_CPU_ALL SHARED_MEMORY_NOT_AV

NAKSANSAPDB1 GET_CPU_ALL SHARED_MEMORY_NOT_AV

NAKSANDAPP1 FILL_SNAPSHOT_DATA SHARED_MEMORY_NOT_AV

NAKSANDAPP2 FILL_SNAPSHOT_DATA SHARED_MEMORY_NOT_AV

NAKSANSAPAPP2 FILL_SNAPSHOT_DATA SHARED_MEMORY_NOT_AV

NAKSANSAPDB1 FILL_SNAPSHOT_DATA SHARED_MEMORY_NOT_AV

Recommendation: Review the SDCC(N) data collection log for this session. For function modules with an exception, check whether a help text appears when you double-click the exception. If you have access to SAP Notes, search for these errors and the corresponding short dumps or system log entries.

If you cannot resolve the problem, open a message on component SV-SMG-SDD.

3.3.2 SAP OS Collector

3.3.2.1 Quality of Collected Data

The analysis below is based on the information in ST06 -> Detail analysis menu -> Compare recent days.

SAPOSCOL data quality is insufficient to perform hardware capacity checks in the SAP standard services. Check whether SAPOSCOL is active and stores data correctly (see SAP Note 189072.)

If required, open a message on component BC-CCM-MON-OS to investigate any of the items below.