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Dec 27, 2018 at 03:29 AM

BI support Tool fails to launch

152 Views Last edit Dec 27, 2018 at 03:32 AM 3 rev

Unable to launch BI support tool 2.1 patch4 on a windows 2008 R2 server having BI 4.1 SP5 installed.

It prompts for SDK Libraries error first and then fails while setting up system variables.

Tried the solution of deleting the preferences.xml file and copying the BIsupporttool64.bat file but no luck.

It works on a windows 2012 server without any issue where we have BI 4.2 SP04 installed.

Any help on this will be of great help.