BI support Tool fails to launch

[former_member430260]

Unable to launch BI support tool 2.1 patch4 on a windows 2008 R2 server having BI 4.1 SP5 installed.

It prompts for SDK Libraries error first and then fails while setting up system variables.

Tried the solution of deleting the preferences.xml file and copying the BIsupporttool64.bat file but no luck.

It works on a windows 2012 server without any issue where we have BI 4.2 SP04 installed.

Any help on this will be of great help.

[Toby_Johnston · Accepted solution]

We discovered an issue in the SDK switching functionality. If what James has provided does not work, you may use the following workaround (this will be fixed in 2.1 Patch 5)

1. Rename/backup the bitool64.jar and relaunch.jar files from the <BIPST_DIR>/BISupport/bin directory
2. Download and extract the zip file from mdocs (BIPST_hotfix.zip) https://mdocs.sap.com/mcm/public/v1/open?shr=pdCJzGpsK33Go5zvECRNpEgq5jx0ho0w2-iUSHpv7sc&obj=zxYescm...
3. Place the extracted files (bitool64.jar and relaunch.jar) in the <BIPST_DIR>/BISupport/bin directory (you can overwrite the existing files)
4. Launch the tool as normal
   NOTE: The relauncher app may run once to synchronize the preferences and the batch file. This only will occur if there is a difference found and would then be expected
5. Select the Preferences tab and locate the "BI Platform SDK Settings" section
6. Choose the correct SDK version:

• BI 4.1 SP 10 and lower choose BI 4.1 from the SDK Version drop-down and check the box Force SDK Version and click confirm
• BI 4.1 SP11 and higher choose BI 4.2 from the SDK Version drop-down and check the box Force SDK Version and click confirm
  
  Allow the change and continue with the relauncher, if prompted

Continue to use re-launched support tool as normal

[former_member398039]

Hello Tanveer,

For your Windows 2008 R2 with BI 4.1 SP5 installed, you may need to manually switch the SDK version within the preferences.xml file. The file is under C:\Users\<username>\AppData\Roaming\BISupportTool.

Edit it with a text editor such as Notepad++. Under <General> tag, modify the following:

<General>
<ApplicationVersion>2.1.4</ApplicationVersion>
<CurrentSDKVersion>
<major>14</major>
<minor>1</minor>
<build>0</build>
</CurrentSDKVersion>
<forceSDK>true</forceSDK>

Change <minor> and <forceSDK> tag (bolded) to the values above. Save and launch BISupportTool64.bat again. If this doesn't work, let me know.

Thanks,

James