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Add survey text fields to report

kendal_evans1
Explorer
0 Kudos

Good day experts,

We have built a survey report and cannot report on the text field we added called 'Comments'. This is purely a text field. I tried adding 'Response Option Description' field and 'Survey Answer Text', but this does not show any text answers. I cannot find other text fields to add in the report. Please advise how we can pull the text field into the report. The data source we used is 'Ticket Survey Answers'

Kindly advise how I can get the text field into the report or if this is a limitation

Regards,

Kendal

Accepted Solutions (1)

Accepted Solutions (1)

kendal_evans1
Explorer
0 Kudos

Hi Arthur,

It has been resolved. I created a separate report.

The report seems to throw an additional line below each result in the report that has Survey Answer as # (not assigned). This line in the report will show the comments from the Survey Answer Text field for that result. Not sure why it doesn't show it all in the same result line.

So, I created a new report with a specific selection filter on Survey Answer = #. I also include the ticket number and agent in this report view. Now we can see that # result line and it shows Survey ID, Ticket ID, Reported By, Agent and Comments (Survey Answer Text).

If there is a better way to do this, I am open to suggestions

Thanks,

Kendal

Answers (1)

Answers (1)

12arthur
Active Participant
0 Kudos

Hello Kendal,

I hope you are having a good day 🙂

For your case, I would recommend you to raise an incident, since this scenario can be related to a large scope of issues within the system (UI issues, Data Consistency in the Backend, etc).

Common texts fields are expected to work fine in reports, so that is why I would recommend the incident for your case, so we can give a detailed look on it.

Best Regards,

Arthur Hanauer, Support Consultant SAP