Hi Experts
Need your expert advice on the below issue:
We are using customer hierarchy from ECC to SAP CRM7.0 for one of our client. I have performed the below steps to bring ECC customer hierarchy to CRM.
SAP ECC System:
1.Hierarchy node is created thru tcode- v-12
2.Customer hierarchy is created thru tcode- VDH1N
Replication steps in CRM:
1.Replicate Customer Hierarchy Customizing thru TCode- R3AS, download object DNL_CUST_THIT .
2.Assign ERP Customer Hier. to CRM hierarchy category in SPRO .
3.Replicate Customer Hier thru Tcode u2013R3AS , download object DNL_BUPA_KNVH.
4.Create account hierarchy thru Tcode- BPH_DNL , we need to create the hierarchy only for the sales area 0001,01,01. So I have selected sales the required sales area only.
5.I checked in web ui and found the result for account hierarchies.
Current Result:
a.ECC hierarchy downloaded, however descriptions for the hierarchy nodes are missing in CRM web ui.
b.Customer assigned to ECC hierarchy can be seen in the u201CAccount Hierarchy Detailsu201D assignment block , however I could not see the customers in u201C Assigned Accountsu201D assignment block.
6.Expected Result :
a.ECC hierarchy display with description in u201C Account Hierarchy Detailsu201D assignment block.
b.Display customeru2019s information in u201C Assigned Accountsu201D assignment block.
Can anybody support and provide the information if we are missing any configuration step ? or the result is the correct behavior of standard system ?
I would really appreciate your help on this.
Regards
Satish Rikhi