SAP Support User for SAP Support Team

[pankaj_adhikari]

Hi All

Is there a way we can track usage of SAP Support user which we give to SAP team for some issues. I m not basis consultant but I know we put login details in secure area. However can we track their usage through Tcode-SM20 or some other way?

Regards

Pankaj

[madhusap]

Hi Pankaj,

Your understanding is correct. You can use SM20 logs or transactions logs using STAD to identify the actions executed and if you want further drill-down based on the transactions executed then you can analyze the change logs (using CDHDR and CDPOS) or system logs (SM21)

Note: Just ensure that audit logs and change logs are enabled in your SAP system

Do not give SAP_ALL for support Ids instead give required authorizations together with DEBUG access.

With one of the clients, I used to provide Firefighter ID access to SAP support teams for troubleshooting purpose but that approach has it's own drawbacks.

Regards,

Madhu