We have finally managed to download the tour related data to the hand held device (delivery, transport, clients, materials, etc). The problem we are having is that after we click Ok-Proceed to start the day we are getting a password check.
We have configured the Administration of Mobile Device, we have defined:
Role ID: SUPERVISOR
And SUPERVISOR is assigned to group CHECKER, and it has a password correctly defined.
We have tried to enter as user name: CHECKER, SUPERVISOR, the synchronization user, with the password defined and we haven't being able to go through this.
Can anyone kindly help us through this. I've been really stuck with this.
Thanks in advance for any help.