Customer return

[Former Member]

Hi,

i have following two cases:

1.) customer returns parts which have been wrongly delivered and invoiced to him.

a.) I create a customer return

b.) I receive parts to my stock with movement type 657

(has to be posted to an account determined with GBB->VAY)

c.) I release a credit note for returned parts.

2.) customer cleans up his stock and dends parts back.

a.) I create a customer return

b.) I deliver to stock with movement type 657

(has to be posted to an account determined with GBB->ZAY)

c.) I release a credit note

Both cases are dealing with same schedule line categories and therefore use same movement type 657 which is o.k,

as I want to have both returns into blocked stock.

Accounting group for movement 657 is setup as follows:

657	E	L		WA01	2	GBB	ZAY
657	E	L		WA01	3	PRD	PRA
657	E	L	V	WA01	2	GBB	ZAY
657	E	L	V	WA01	3	PRD	PRA

F.Y.I: ZAY is a copy of VAY.

My problem now is that accounting department wants me to post in case 1 to an account 400602 (VAY)

and in case 2 to account 400612 (ZAY).

Does someone know a simple way to handle this?

Thanks a lot.

[Former Member]

Hi Anthony,

sounds good!

So I just have to create a new schedule line cat., set it to mov.type 957 and assign my itm. cat. to that new schedule line cat.

Right?

Do you have an idea what I further have to do when I create a new mov.type?

Customizing settings, report settings?

Thanks in advance!

[Former Member]

Hi

What you are asking is not possible. But why don't you copy 657 and create 957 and use seperate schedule line category.and replace VAY by ZAY.? In my knowledge that is the only. Give a try your problem will be solved.

Regards

Antony