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Former Member
Mar 25, 2010 at 01:28 PM

Customer return

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Hi,

i have following two cases:

1.) customer returns parts which have been wrongly delivered and invoiced to him.

a.) I create a customer return

b.) I receive parts to my stock with movement type 657

(has to be posted to an account determined with GBB->VAY)

c.) I release a credit note for returned parts.

2.) customer cleans up his stock and dends parts back.

a.) I create a customer return

b.) I deliver to stock with movement type 657

(has to be posted to an account determined with GBB->ZAY)

c.) I release a credit note

Both cases are dealing with same schedule line categories and therefore use same movement type 657 which is o.k,

as I want to have both returns into blocked stock.

Accounting group for movement 657 is setup as follows:

657	E	L		WA01	2	GBB	ZAY
657	E	L		WA01	3	PRD	PRA
657	E	L	V	WA01	2	GBB	ZAY
657	E	L	V	WA01	3	PRD	PRA

F.Y.I: ZAY is a copy of VAY.

My problem now is that accounting department wants me to post in case 1 to an account 400602 (VAY)

and in case 2 to account 400612 (ZAY).

Does someone know a simple way to handle this?

Thanks a lot.