Crystal Installation

[paul_marks]

Dear forum

I have yet another issue with the installation of Crystal reports XI

I have the disks that i am trying to install on a laptop. The OS is XP

The installation process gets to a point where it says it is checking for disk space. It has been checking for the last hour. I have rebooted and retried to no avail. Any Help would be appreciated. Are there any setting i can disable to check for disk space avaialbility during install of Crystal Xi

This is frustrating.

Also The Laptop does have a fully encrypted hard disk was wondering if this could be the issue? Has any other member had an issue like this

Thank you all so much

With Kidn Regards

Paul Marks

Edited by: Paul marks on Mar 25, 2010 2:15 PM

[former_member11696]

Hi Paul,

CR does not care what the hard drive is doing so it could b e a problem with timing. Try enabling install logging. Later versions of CR has this build in but for XI you may have to use the command line switch. Here's an article from microsoft on how to:

How to Enable Windows Installer Logging

View products that this article applies to.

Article ID : 223300

Last Review : December 21, 2004

Revision : 3.2

This article was previously published under Q223300

Note The registry entry in this article is valid for all Windows platforms.

Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

On this page

SUMMARY

MORE INFORMATION

To Enable Windows Installer Logging

Enable Windows Installer Logging with Group Policies

APPLIES TO

SUMMARY

Windows includes a registry-activated logging service to help diagnose Windows Installer issues. This article describes how to enable this logging service.

Back to the top

Edited by: Don Williams on Mar 25, 2010 9:36 AM

[former_member11696]

MORE INFORMATION

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

Windows Installer can use logging to help assist in troubleshooting issues with installing software packages. This logging is enabled by adding keys and values to the registry. After the entries have been added and enabled, you can retry the problem installation and Windows Installer will track the progress and post it to the Temp folder. The new log's file name is random, but begins with the letters "Msi" and end with a .log extension. To locate the Temp folder location, type the following line at a command prompt:

cd %temp%

To Enable Windows Installer Logging

Open the registry with Regedit.exe and create the following path and keys:

HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer

Reg_SZ: Logging

Value: voicewarmup

The letters in the value field can be in any order. Each letter turns on a different logging mode. Each letter's actual function is as follows for MSI version 1.1:

v - Verbose output

o - Out-of-disk-space messages

i - Status messages

c - Initial UI parameters

e - All error messages

w - Non-fatal warnings

a - Start up of actions

r - Action-specific records

m - Out-of-memory or fatal exit information

u - User requests

p - Terminal properties

+ - Append to existing file

! - Flush each line to the log

[former_member11696]

"" - Wildcard, log all information except for the v option. To include the v option, specify "/lv".

Note This should be used only for troubleshooting purposes and should not be left on because it will have adverse effects on system performance and disk space. Each time you use the Add/Remove Programs tool in Control Panel, a new Msi*.log file is created.

Enable Windows Installer Logging with Group Policies

You can enable logging with Group Policies by editing the appropriate OU or Directory Group Policy. Under Group Policy, expand Computer Configuration, expand Administrative Templates, expand Windows Components, and then select Windows Installer.

Double-click Logging, and then click Enabled. In the Logging box, enter the options you want to log. The log file, Msi.log, appears in the Temp folder of the system volume.

For more information about MSI logging, please see Windows Help. To do so, search using the phrase "msi logging" and select "Managing options for computers through Group Policy".

Thank you

Don