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Crystal Reports 2016 fails to install during set-up

Nov 28, 2016 at 08:19 PM

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Former Member

Hi guys,

I'm trying to install Crystal Reports on a windows 10 , Dell Inspiron laptop.

But get the following error messages and set-up then quits.

"Failed to update setup engine executables. Program will exit."

and

"Failed to update cache for execution. Program will exit." Any help please ??

Regards

Joe

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1 Answer

Vitaly Izmaylov
Nov 28, 2016 at 08:48 PM
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Heve you tried the following solution:

https://launchpad.support.sap.com/#/notes/1868305

1868305 - Error: 'Failed to update cache for execution. Program will exit', when installing Crystal Reports

Symptom

  • Error occurs when installing Crystal Reports.
  • During Crystal Reports installation it fails with the error:

    "Failed to update cache for execution. Program will exit."

Install-error.png

Environment

  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016

Reproducing the Issue

  1. Start installing SAP Crystal Reports 2011 SP06
  2. It stops at 'Caching Deployment Units' step, and output the error:

    'Failed to update cache for execution. Program will exit'

Cause

  • Caching blocked by an Anti-Virus software scan.

Resolution

  • To successfully install Crystal Reports, perform one of the following:
    • Disable the AntiVirus software; or
    • Manually copy the files Crystal Reports uses for the installation.
    • To Manually copy the files Crystal Reports uses for the installation:
      1. Note the Deployment Unit file name from the screenshot above - "tp.microsoft.wse.runtime-3.0-core-32, 14.0.0.760"
      2. Locate the folder with the same name in Crystal Reports installation package - <CR Installation Folder>\DATA_UNITS\CrystalReports\dunit\tp.microso ft.wse.runtime-3.0-core-32\
      3. Copy the folder to the folowing destination - <InstallDir>/InstallData/InstallCache/tp.microsoft.wse.runtime-3.0-core-32/14.0.0.760/
        Where "/14.0.0.760/" are manually created subdirectories and the name of the subdirectory matches the file version number and taken from the error screenshot.

        Note: For Crystal Reports 2013 the installation may fail on the following Deployment Unit:

        shared.tp.aurora.microsoft.vcredist7-4.0-core-32,14.1.0.896

        This is Microsoft C++ Visual redistributable package and the Deployment Unit has installer within it. Additional step is required. After copying the Deployment Unit, double click on RequiredRuntimes.msi file at the following location:

        C:\Program Files (x86)\SAP BusinessObjects\InstallData\InstallCache\shared.tp.aurora.microsoft.vcredist7-4.0-core-32\14.1.0.896

      4. Repeat the installation.

        It may fail on another Deployment Unit, just repeat the steps above for each failed Deployment Unit.
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