If you are using the Crystal Reports 2008 XML & Web Services driver to connect either or HTTP or to a Web Service that is deployed outside your network and you have a proxy in place, you may have connection issues due to the proxy.
This can be resolved with a registry entry that specifies your proxy and the logon information required to connect to it.
A registry string value named JVMOptions needs to be created in one of the following locations depending on your usage of Crystal Reports:
- For personal Crystal Reports use, create the string value in your HKEY_CURRENT_USER hive here:
HKEY_CURRENT_USER\Software\Business Objects\Suite 12.0\Crystal Reports
- For common or server usage in BusinessObjects Enterprise, Edge or Crystal Reports Server, create the string value here:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Business Objects\Suite 12.0\Crystal Reports
HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 12.0\Crystal Reports
The JVMOptions string should have the following information:
Replace proxy_name, port, user_name and password with the appropriate information for your proxy server. Please contact your local IT department for more information.
If you want a test data source to try, you can create a report using the Crystal Reports 2008 XML & Web Services driver using HTTP to connect to the following sample data set:
This is the Customer data set for the Crystal Reports 2008 sample reports. If you can load this data set into a report, that will confirm that you have your proxy configuration set correctly.