Email Functionality in Service Notification

Dear experts:

Within the context of complaint processing, I have a business requirement to send a email to the caller after a complaint is logged using a service notification. The idea is to inform the caller about the notification number, person responsible, priority, response time etc.

Could anyone tell me what my options are to implement this email functionality? I think the standard print control using shop papers would not do the trick here, or am I wrong?

Thank you.

With regards,

Dan