Links/material are specific to Ticket/Incident management aspect of SOLMAN

[Former Member]

Hi All SOLMAN Experts,

I have been recently assigned to a project which has lot of work in Ticket/Incident Management through SOLMAN.

I have never used SOLMAN. Can you guys guide me on links or material releated to SOLMAN and it will really help if

these links/material are specific to Ticket/Incident management aspect of SOLMAN.

Thanks in Advance,

Saket.

[Miguel_Ariño · Accepted solution]

Hello Saket,

You can always check in http://service.sap.com/rkt-solman -> Solution Manager 7 -> Support Organizations / Service Providers

.

http://service.sap.com/solutionmanager -> media library -> How to also has some information about Service Desk

Also help.sap.com is useful. You may search within the Solution Manager area of help.sap.com

I hope this information helps.

Best regards,

Miguel Ariñ

[Former Member]

Thanks.