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Former Member
Mar 23, 2010 at 08:02 AM

SAP Solution Manager help desk as central helpdesk


Dear All Experts,

We are comparing SAP solution manager Help desk with other available exclusive help desk solution (like Remedy).

In my company we have diverse landscape , one BU using oracle ERP other using SAP etc,

we are performing cost benefit analysis for solution manager considering a complete helpdesk solution for IT-Infrastructure ( SLA based ERP support , infrastructure support ).

I have following questions.

1. What will be the licensing issues if we decide to use solution manager for other then SAP users.

2. Can I integrated active directory to authenticate users in solution manager.

3. Standard Solution manager functionality mail trigger is action based not event based , how much ABAP hours aprox is required to make it event based.

Please suggest.