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Former Member
Mar 23, 2010 at 08:02 AM

SAP Solution Manager help desk as central helpdesk

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Dear All Experts,

We are comparing SAP solution manager Help desk with other available exclusive help desk solution (like Remedy).

In my company we have diverse landscape , one BU using oracle ERP other using SAP etc,

we are performing cost benefit analysis for solution manager considering a complete helpdesk solution for IT-Infrastructure ( SLA based ERP support , infrastructure support ).

I have following questions.

1. What will be the licensing issues if we decide to use solution manager for other then SAP users.

2. Can I integrated active directory to authenticate users in solution manager.

3. Standard Solution manager functionality mail trigger is action based not event based , how much ABAP hours aprox is required to make it event based.

Please suggest.

Arif.