Dear All Experts,
We are comparing SAP solution manager Help desk with other available exclusive help desk solution (like Remedy).
In my company we have diverse landscape , one BU using oracle ERP other using SAP etc,
we are performing cost benefit analysis for solution manager considering a complete helpdesk solution for IT-Infrastructure ( SLA based ERP support , infrastructure support ).
I have following questions.
1. What will be the licensing issues if we decide to use solution manager for other then SAP users.
2. Can I integrated active directory to authenticate users in solution manager.
3. Standard Solution manager functionality mail trigger is action based not event based , how much ABAP hours aprox is required to make it event based.