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ChaRM w/o Service Desk

Dear All,

I have a confusion here, My client wants to implement CHARM , but there is no service Desk. Only they have EWA thats it. Now If i am implementing CHARM then for every issues system will create an change doc right ? Even if there is no customising change also do we need to create a TP ? How to handle any simple query / error from end user which is not required any customizing changes ?

regds,

CB

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3 Answers

  • Best Answer
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    Former Member
    Mar 22, 2010 at 06:36 AM

    Hi CB,

    We can have Charm configured without Service Desk in place but do use Charm to keep track of all the Customizing and Wokbench requests but when you want to keep track of all the end users issues then better to go for Service Desk implementation.

    Regards,

    Laxman

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    Former Member
    Mar 22, 2010 at 08:34 AM

    Hi,

    Even for our client, we have implemented without any service desk configuration. It is very well possible, and for the question "How to handle any simple query / error from end user which is not required any customizing changes ?" which involves some configuration to be made in the system without any transports, you can very well go with the sevice desk. In case you do not want to do that, you may probably have some application like a 3rd party app Unicenter Service Desk, for handling tickets/user issues, (for applicaiton support), you can do it through that as well.

    Regards,

    Sneha Vyas.

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    Former Member
    Mar 21, 2010 at 04:43 PM

    Hi CB,

    If you implement ChaRM in, when a CR (SDCR) will be validated,a change document will be subsequently created. The type of this change document will depend on the requirements.

    For instance, if you require a customizing change you can choose to create a correction (either urgnt - SDHF - or regular - SDMJ). But if the change does not require a TR, the change document type will be a SDAD (admin message).

    Hope it helps.

    Kind regards,

    St├ęphane.

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