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What is KEDB(Known Error Database), How it is used in sap solution manager problem Management(ITSM)?

HI,

Someone please explain what is KEDB in sap solution manager problem management(ITSM).

How it is integrated to ITSM. what are its uses and advantages.

Provide some related documents on KEDB, its integration to ITSM its uses and how to troubleshoot issues related to KEDB.

Regards,

Vijay

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