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Mar 16, 2010 at 04:20 PM

Dell Server, Production - Error

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We have a problem on Production Instance. Dell Server is R900, having SAS Hard disks.

OS : Windows 2003 R2 Enterprise 64 Bit

DB : Oracle 10g

Raid 5 on DB HDDs

Raid 1 on OS

It was running perfectly for last 2 years but suddenly today we got an error signal in the server LCD. the error was

CPU1 IERR E1410

We contacted the Hardware vendor and they told us to update the BIOS and Perc 6 i Firmwares. BIOS Firmware was updated by us, but we are worried about updating Perc 6 i firmware that it may cause further problems to the partitions and data on the disks.

Has anyone encountered such problem?

Is it safe to update the Perc 6/i firmware without any loss of data/sap instance?

We have the online backup on a tape library.