chaRM An action was terminated due to an exceptional situation

[Former Member]

Dear all,

i am basically new to sap, solution manager and the chaRM module. I managed to set up chaRM with the help of the basis team. Now I'm facing an issue, where i can't find a solution for at all.

When I try to change the phase of my solution manager project via the service desk transaction, i always find myself in front of the error:

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An action was terminated due to an exceptional situation.

Message no. SOCM_ACTION_LOG 090

Diagnosis

An exception has been triggered in PPF action processing.

System Response

Action processing has been terminated. The status of the transaction is still incorrect.

Procedure

You cannot execute the action until the cause of the error has been removed.

The error messages will be kept until the transaction is next checked for subsequent analysis.

Procedure for System Administration

If necessary, analyze other messages in the application log for the incorrect transaction. To analyze the termination, you can activate the breakpoints in the checkpoint group socm_exception.

Additional Information:

Exception CX_SOCM_CONDITION_VIOLATED occurred (program:

CL_IM_CHM1_HF_CHECK_SET=======CP, include:

CL_IM_CHM1_HF_CHECK_SET=======CM002, line: 327).

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This only occurs in the service desk transaction. I can change the phase in the task list without any problems.

Any help would be much appreciated.

Regards

Daniel

[RajeevP · Accepted solution]

Hi,

Please check the below note:

Note 913810 - Missing auth during phase change in maintenance cycle

Note 841620 - Entries are missing in table TSOCM_TRTY_MAP

Rajeev

[Former Member]

Daniel can you resolve this problem ??

Best Regards

[Former Member]

how u got ur problem resolved??

[Former Member]

Hi,

if this error is emerged after you have been finished upgrade to the SOLMAN EHP1 SP22 please implement [Note 1336567 - Wrong status profile is read from SOCM_STATUS_VALUES|https://websmp230.sap-ag.de/sap%28bD1lbiZjPTAwMQ==%29/bc/bsp/spn/sapnotes/index2.htm?numm=1336567]

... beside the note implementations check the user statuses and other transactions profiles for the corresponding transactions type (e.g. SLFN, SDMN, SDMJ,...etc) if you use customer defined transactions profiles you need to replace them back , because during the upgrade to SP22 transactions types will switch beck to the SAP standards (e.g. from ZLFNHEAD to SLFNHEAD )

rgds

BM