Hi Experts,
Currently I am working with CRM 2007 (6.0) version. I have a requirement to enhance the Agent inbox search functionality. Below are the points regarding the requirement.
1. Reason field needs to be added to the Agent inbox search criterion
2.Need to provide the search functionality for this field.
For the above requirement I came to know that we have a badi CRM_IC_INBOX_BADI which i can use and i need to implement the method BEFORE_SEARCH. Could anybody eloborate the steps how i can add the Reason field to the search criterion and how can i provide the search functionality.
Contributions will be highly appricated.
Regards,
Lakshmana.P