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Trouble launching CMC

Former Member
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When I try to launch the CMC, I get a new window that opens that says "Line: 47". It gives me no other instructions on what is going on. Can anyone help?

Thanks,

Tim

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Answers (2)

Answers (2)

Former Member
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When I go to Start > All programs > Business Objects > Crystal Report Server > .NET Administration Launchpad, the page opens fine. When I open any of the Administration Tools, they open. When I open infoView, it opens. When I attempt to open Central Management Console, I get a window that only says "line: 47". I don't know what else you are looking for. That's about all the information that I can think to give.

denis_konovalov
Active Contributor
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So, now we know you're using Crystal Report Server, either XI or XIR2 version, with .NET deployment on IIS server.

We still don't know exact version and patch level ?

Has it worked before or never worked ?

Was there any changes done to the server recently if it worked before ?

Former Member
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I didn't mean to come across in a negative way, I'm just completely lost by this.

I've just recently installed Crystal Reports Server XI Release 2 (Product Version 11.5.3.438). I haven't done any service pack updates. I am still in the installation/setup stages, so nothing has worked yet.

denis_konovalov
Active Contributor
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No problem at all.

Based on the version number and the fact that this is a new install and it never worked, I suspect that during install CMC functionality wasn't properly installed to IIS.

You can try 2 things :

1. Run Modify from Add/Remove programs, double check that all .NET components and WCA are checked and check if any are missing.

2. Upgrade to the last avaialble service pack (I think it's Sp6 for CRS) , which should re-register all components.

Former Member
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I checked .NET components and WCA, everything is there. I've installed the service packs and am still getting the same error when I try to launch CMC. When I try to run a report, I get the following error "Unable to retrieve Object.

Library not registered. (Exception from HRESULT: 0x8002801D (TYPE_E_LIBNOTREGISTERED))" Could the 2 errors be linked?

denis_konovalov
Active Contributor
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you have to provide more info than that for us to even begin to unerstand what happens.