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Former Member
Mar 10, 2010 at 10:25 AM

ERMS: Issue with setting up charset


Hi Experts,

We are using CRM 6.0 ERMS to send out emails to customers. Based on the Setting in transaction SCOT all the out going emails are sent with UTF-8 charset (Code Page: 4110). Today Japanu2019s internet mail standard is ISO-2022-JP, and most of mail applications have an option to encode outgoing message to JIS. However, all outgoing message from ERMS are UTF-8 (Unicode) without capability to encode other character code. This will result in Japanese mail message broken in most of webmail clients in Japan such as MSN Hotmail.

Has anyone faced this issue before. Can we achieve the funtionality wherein Japanese Code page gets selected based on the customers BP language?