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Dec 19, 2018 at 04:18 PM

C4C Cloud for Services - Live Activity Center - Tickets not linked to the contact

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Hello,

I'm using the CTI apdater to simulate the CTI integration in hte FIORI client.

I realized that when I call as the account, the Live Activity Center automatically displays all the associated tickets.

When I call as a contact of this account (contact also associated to many tickets), only the contact appears on the screen and not the tickets.

This is degrading the potential use for my client.

Do you know how I could change that?

Thanks