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Former Member
Mar 09, 2010 at 06:32 AM

Unable to open a KM document iView


Hi Experts,

I've uploaded an xls file in one of the folders in the KM content. I've created a KM document iView in order to access the uploaded xls file. Now when I click on this iView in the portal I get a dialg box wherein it asks me to Open, Save or Cancel the file. I am able to save the file succesfully in my lcal desktop but if I choose the option to open the file directly without saving it, the file does not open up and it displays another dialog box to Save or Cancel the file.

I've also uploaded a pdf file in the same folder in the KM and have created a KM document iView to access it and I am able to open it properly without any problem.

The problem is coming only with the xls file.

I am able to open the xls file directly from the KM folder. But I am not able to open it as a KM iview.

I've checked the "Path to Document" property and it is absolutely fine. The file extension is also correct and the file is not corrupted.

Could any of you please help me in fixing this problem.

Thanks & Regards,