Unable to open a KM document iView

[Former Member]

Hi Experts,

I've uploaded an xls file in one of the folders in the KM content. I've created a KM document iView in order to access the uploaded xls file. Now when I click on this iView in the portal I get a dialg box wherein it asks me to Open, Save or Cancel the file. I am able to save the file succesfully in my lcal desktop but if I choose the option to open the file directly without saving it, the file does not open up and it displays another dialog box to Save or Cancel the file.

I've also uploaded a pdf file in the same folder in the KM and have created a KM document iView to access it and I am able to open it properly without any problem.

The problem is coming only with the xls file.

I am able to open the xls file directly from the KM folder. But I am not able to open it as a KM iview.

I've checked the "Path to Document" property and it is absolutely fine. The file extension is also correct and the file is not corrupted.

Could any of you please help me in fixing this problem.

Thanks & Regards,

Anurag

[Former Member · Accepted solution]

Hi Anurag,

Can you check the name (no of characters) and size of the file. The restriction for the excel for length path is 217 characters. So if the name is too long this could be causing the problem.

Nikhil

[Former Member · Accepted solution]

Hi there,

Actually the name of the xls file is "US_Material_Group_GL_Account_Mapp" and the size of the file is 361 KB.

Now the "Path to document" as defined in the KM Document iView is "/etc/<OuterFolderName>/Help Files/US_Material_Group_GL_Account_Mapp.xls".

Now, I don't think that the name of the xls file or even the path defined in the "Path to Document" property exceeds 217 characters.

Could you please have a look at the file specifications once as provided and suggest something?

At present I am using IE version 6.0 and I tried it out in higher IE versions also but it did not work out.

Or does it have any association with the MS office files and I did not face any problem with pdf file.

Also, is there any other kind of iView that can be created for an xls file which is kept in the KM folder?

Thanks & Regards,

Anurag

[Former Member · Accepted solution]

Ok. Can you try this link into a browser

http://<hostname>:<portnumber>/irj/go/km/docs/etc/<OuterFolderName>/Help Files/US_Material_Group_GL_Account_Mapp.xls

Provide your credentials for authentication. Try opening the file.

Let me know if this works,

Nikhil

[Former Member · Accepted solution]

Hi Nikhil,

Thanks for the instant reply again.

I tried opening the following link into a web browser and I could open the xls file without a problem:

http://<hostname>:<portnumber>/irj/go/km/docs/etc/<OuterFolderName>/Help Files/US_Material_Group_GL_Account_Mapp.xls

So, what should be my next step now as the suggested url worked in a web browser.

Shall I create a URL iview now?

Please suggest and thanks for the help uptill now.

Thanks & Regards,

Anurag

[Former Member · Accepted solution]

Hi Anurag,

Try giving a relative path in URL iview

/irj/go/km/docs/etc/<OuterFolderName>/Help Files/US_Material_Group_GL_Account_Mapp.xls

and then see the result.

Somehow I feel that your KM Document iview should also be working. Can you try clearing your browser and portal cache and then test the results.

Nikhil