Repair Scenario and confirmation issue

[Former Member]

Hi,

The scenario of my customer is like that :

1. Notification : Service Request -

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IW51

2. Sales order RA : Repair order -

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VA02

3. Delivery : Return delivery (Return for repair) -

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VL01N

4. Service order SM03 -

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VA02 -> IW31

5. Confirmation -

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IW42

But in confirmation, I can't confirm item, causes, tasks and acitivities for the service order. Because, there is no link between service order and notification....

It's possible to link service order SM03 to the notification IW51 which already exist.

Thanks in advance for your help to resolve this issue.

Regards,

[Former Member]

Hi,

Follow the below menu path:in SPRO

Plant Maintenance and Customer Service --> Master Data in Plant Maintenance and Customer Service --> Maitenance and Service Processing --> Notification Creation --> Notification Types --> Assign Notificcation Types to Order Types

Regards

[Former Member]

Hi,

In confirmation t-code IW42, I can't confirm the activities and tasks.

Notification ---> Sales order -

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> Service Order -

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> confirmation order

<----

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>

When I assign service order to notification, it works only when I create directly a service order from notification. But it's not work when I pass from through a sales order (RA: repair order)