How can I determine what's needed to upgrade boe xi r2 to 3.1 all formats

[Former Member]

we're on boe xir2 and want to upgrade to the latest version with all report formats. I was told in the past that our licensing is boe xi r2 for crystal reports format only.

[denis_konovalov · Accepted solution]

you need :

1. Obtain License that includes all formats from service.sap.com or your SAP sales rep.

2. Install XI 3.1 Enterprise and migrate your XIR2 content to it using Import Wizard.

[Former Member]

this is what I got from out Maintenance Renewal Account Manager:

I do not sell licenses. I can only renew maintenance on the products that you own. You will have to go to your Sales Rep to purchase additional products.

Any idea how to id our sales rep?

[denis_konovalov]

Sorry, no idea. Maintenace Renewal should be able to tell you who your account manager is (sales rep)....

Or you can call CIC and they should be able to direct you to the right people.

[Former Member]

Thanks, I'm having a really hard time getting help from our Maintenance Renewal Account Manager...

[denis_konovalov]

Well, you can get temp keys automaticaly from the Service Market Place, as to permanent keys - Maintenance Renewal is the only place.