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Dec 17, 2018 at 03:28 PM

Change provider contracts in CRM to successor item in master agreement


Hi gurus,

We're using Hybris Billing solutions including CRM. We have implemented the process where master agreements are created and provider orders with contracts are created with reference to these master agreements.

Now I have the issue that I need to change the master agreement to add redefined rates. I did so by creating a successor item for the original item. But how can I execute a contract change that replaces the reference to the initial master agreement item with the newly created in the related contracts?

By standard, I don't have a change process for this, but I do need to establish this.

Any suggestions?